Empathetic Communication in the Workplace: Empathy is defined as the ability to understand and share another person’s experience, which can be both emotional and physical. This communication skill may not seem like a big deal in today’s society with everyone on their phones or social media accounts but it has proven itself to be an essential ingredient for any company looking to succeed. It can take many forms including self-awareness, active listening, showing concern for others’ emotions, offering help when needed and more.
So how do you enforce it in your workplace setting without crossing any personal boundaries with your employees? This article explains five valuable tips for supporting empathetic communication in the workplace. Read on.
5 Helpful Tips to Support Empathy in the Workplace:
1. Establishing a Family Culture
It is important to note that there is no straightforward scientific method or technique to enforce empathy. It could be as simple as listening to a worried coworker or helping someone in financial distress. Just like a family does.
If you’re aware that you have to be empathetic towards every person you meet at work, you’ll have a better chance to avoid stereotyping. Not only will you be more accepting of diversity, but you will also be able to handle differing opinions better. This practice will create a judgment-free zone for all of your employees to interact with each other and the management with complete ease.
2. New Employee Training and Mentoring
When new employees join your company, they are unaware of your cultural norms and values that give you your unique identification. To get the new workers on the same page as the company, you have to put them through a training program that communicates your mindset and encourages them to do their best. This communication channel will also allow you to listen and address employee concerns while recognizing their feelings deeper.
3. Addressing Sensitive Topics
There are bound to be some stigmas and sensitive topics that people avoid talking about in any workplace culture, and the problem stays unaddressed. This practice can lead to significant issues in the immediate future, eventually dividing the workplace into multiple groups.
However, you can create an environment of harmony among everyone if you address those issues as soon as they surface. It will create a veil of transparency and empathy among employees, allowing them to feel more connected.
4. Conjuring Policies that Promote Diversity
There are many people who do not feel comfortable at work due to unfortunate events of racism, stereotyping, or gender bias. And even worse, people who need the money continue to do these unhealthy jobs.
You must introduce strict company policies that align with the universal moral ethics while catering to the needs of people from specific regions. Equal opportunities, same pay grade for both genders, all employee inclusiveness, etc., can be excellent options to add to your next meeting agenda.
5. Extensive Mentoring and Support Programs
We as humans often need a support system that can guide us through difficult times and help us navigate the seemingly impossible tasks. An extensive mentoring program can have an incredible influence on your employees’ productivity. They’ll be more sharp, attentive, and motivated once they know that their employer stands by their side even when the path is challenging.
Developing an empathetic culture in your workplace isn’t a day’s job, where if you practice it once, it’ll stay forever. Instead, it is a marathon that needs consistent input and constant learning, so the workplace remains productive and healthy for everyone. We hope this article helped you learn the essential tips you require to support empathetic communication in the workplace.